Contact Us
If you are concerned about the safety and/or well-being of a child or youth, we are available 24/7 by calling (800) 465-3905.
If you have questions or comments about our agency or service areas, please contact the appropriate location directly:
Thunder Bay Head Office
1110 Jade Court
Thunder Bay, ON P7B 6M7
Phone: (807) 343-6100
Toll-Free: 1-800-465-3905
Fax: (807) 343-0141
Marathon District Office
2 Ontario St, Suite 5
P.O. Box 340
Marathon, ON P0T 2E0
Phone: (807) 229-0580
Toll-Free: 1-800-465-3905
Fax: (807) 229-0593
Geraldton District Office
423 Main Street
P.O. Box 687
Geraldton, ON P0T 1M0
Phone: (807) 854-1910
Toll-Free: 1-800-465-3905
Fax: (807) 854-1936
Nipigon District Office
155 Railway Street
P.O. Box 1028
Nipigon, ON P0T 2J0
Phone: (807) 887-3035
Toll-Free: 1-800-465-3905
Fax: (807) 887-2211
If you have a complaint:
The Child, Youth and Family Services Act (CYFSA) includes rules for Societies to receive and respond to complaints. If you have concerns about: the services you have requested or received, your privacy, or a request you have made for access to, or correction of, your personal information, you have the right to make a complaint privately and without delay.
In many cases, you can discuss and resolve any concerns directly with your caseworker or their supervisor in a way that provides good solutions for everyone involved. When it is not possible, you have the right to make a formal complaint. It can be submitted to service.complaints@thunderbaycas.ca If you have any questions about the complaints process, do not hesitate to ask a member at the Society who will assist you without delay or click here for more information: http://www.children.gov.on.ca/htdocs/English/childrensaid/societies/ocascomplaint.aspx
For any questions or complaints related to privacy, you can contact the Privacy Officer at The Children's Aid Society of the District of Thunder Bay by emailing: Privacy.Officer@thunderbaycas.ca